Sonny Angel Hippers Dreaming Series Mini Figure 2022

1. Refund and Exchange Policy:
   Due to the nature of our blind box products, we are unable to process refunds or exchanges once the item has been unboxed, unless there is a quality issue. We do not accept returns for change of mind or if you did not receive the target item in the Blind Box.
2. Incorrect, Damaged, or Missing Items:
   If your order contains incorrect, damaged, or missing items, please contact us within 7 days of receiving your package. Requests made after 7 days will not be accepted. For any issues, please email us first at pande727@outlook.com.
3. Packaging and Shipping:
   While we take great care in packing your items, we cannot guarantee that the outer packaging will arrive in perfect condition due to the nature of international shipping. Any damage to the outer box is due to handling by the shipping carrier and is beyond our control. We are only responsible for damages to the items inside the blind box.

If you receive broken items, please email us with the following information:

• Order number
• Screenshot of the item you should have received (if available)
• Photo of the damaged item

We will do our best to resolve the issue promptly.

How to Reach Us:

📧 Email:
For general inquiries, product support, or partnership opportunities, email us at pande727@outlook.com. We aim to respond within 24 hours.

💬 Live Chat:
Need assistance right away? Chat with us instantly on WhatsApp at +1 (224) 378-4876. Our team is available during business hours and ready to help.

Shipping & Delivery

Delivery Time:

• Processing Time: 3-5 business days
• Shipping Time: 10-15 business days
  The estimated delivery dates are based on several factors, including the destination address and how quickly we can prepare your items for shipment.

Shipping Fees

Worldwide Shipping:

• Free Shipping on orders over $20 USD
  • Delivery usually takes 10-15 business days.
• Standard Shipping: $3.99 USD
  • Delivery usually takes 10-15 business days.

Duties & Taxes

Once your package arrives in the destination country, any applicable import duties and taxes will be charged to the recipient. Please note that customs policies vary from country to country, and we have no control over these fees. If you have questions about customs charges, we recommend contacting your local customs office for further details.

Need More Help?

If you're experiencing any delays with tracking updates, we suggest checking the estimated delivery time. If your package is taking longer than expected, please contact us. Our customer service team will get back to you as quickly as possible.

Email: pandeshop@outlook.com

1. Adult supervision is recommended while using this product.

2. Contains small parts that may pose a choking hazard. Please handle with care and avoid swallowing.

3. Some accessories may have sharp edges. Please exercise caution during use.

4. Recommended for ages 15 and above.

5. Dispose of responsibly to help protect the environment.

6. Product dimensions may vary by 1–3 cm due to manual measurement, which is considered normal.

7. Product colors may appear slightly different from the images due to lighting, monitor settings, and camera effects. Please use the pictures and sizes as a reference, with the actual product as the standard.

Contact Us

We’d love to hear from you! Whether you have questions about our products, need assistance with an order, or want to know more about our livestream events, we're here to help.

How to Reach Us:

📧 Email:
For general inquiries, product support, or partnership opportunities, feel free to drop us an email at pandeshop@outlook.com. We aim to respond within 24 hours.

💬 Live Chat:
Have a quick question? Chat with us instantly by adding our WhatsApp +1（224）378-4876. Our team is available during business hours and ready to assist.

Follow Us:

Stay up-to-date with the latest releases, promotions, and livestream schedules by following us on our social media channels:

• TikTok: @pandetoy1

We’re here to provide you with authentic, collectible blind boxes and an unforgettable shopping experience. Thank you for choosing Pande!

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